Frequently Asked Questions (FAQ)
1. How does shipping work?
Your order is shipped directly from our warehouse in Switzerland. We work with reliable shipping partners to ensure that your plants and flower bulbs arrive safely.
2. How long does delivery take?
At LumiBlumi, there are two main seasons. You can order your favorite plants before the start of the season:
- Autumn season (late September to November): You can pre-order flower bulbs for spring flowers such as tulips, daffodils, and ornamental garlic from early summer. Deliveries usually begin in the last week of September. During the season, delivery may take approximately 2–4 weeks from the date of your order.
- Spring season (late February to May): You can pre-order flower bulbs and perennials for summer flowers, such as dahlias and ranunculus, from December. Deliveries usually begin in the last week of February. During the season, delivery may also take approximately 2–4 weeks from the date of your order.
If a product is marked as "available immediately" on the product page, delivery usually takes 3–5 business days.
The delivery time stated on the respective product page always takes precedence. This also applies if it differs from these general guidelines.
Shipping is handled by Swiss Post.
3. How much does shipping cost?
Shipping within Switzerland costs CHF 10.90. If we ship your order in multiple packages, there are no additional shipping costs for the partial deliveries.
4. Can my order arrive in multiple packages?
Yes, we may sometimes deliver an order in multiple packages. We do not charge any additional shipping costs for such partial deliveries.
5. Can I track my shipment?
Yes. As soon as your order has been shipped, you will receive a shipping confirmation by email with a link to track your shipment.
6. What happens if my delivery is delayed?
If we are unlikely to meet the stated delivery date, we will inform you.
7. Can I return my order?
Yes, you can return unopened and unused products to us within 30 days of receipt. Simply contact us via the contact form, and we will help you with the return.
8. What payment methods does LumiBlumi offer?
We accept all common payment methods, including credit card, TWINT, PayPal, and advance payment by bank transfer. If you have any questions about payment, we are happy to help!
9. Where do your products come from?
Our flower bulbs come from selected Dutch growers known for their excellent quality. With our warehouse in Switzerland, we ensure that you receive your order without customs duties or hidden costs.
10. What makes LumiBlumi special?
We offer one of the largest selections of flower bulbs in Switzerland – and with passion! As a small family business, we value personal service and high-quality products. Your garden should be a place of joy and beauty, and we are here to help you achieve that.